CAN I EXCHANGE MY ITEMS?

Yes, items purchased from Flexo can be exchanged within 7 days of delivery, subject to the conditions below:

• The item is damaged, defective, or faulty at the time of delivery
• The received product does not match the original order or specifications
• The product is unused, unwashed, and in its original condition

To initiate an exchange request, you must inform us within 12 hours of receiving your order by emailing flexo.arb@gmail.com or calling 021 33406008.
All exchange requests are reviewed on a case-by-case basis to ensure fairness for both parties.

DEFECTIVE OR DAMAGED ITEMS

If you receive a faulty, damaged, or defective product, a replacement will be arranged.
You are required to email clear photographic evidence of the issue along with your order number to flexo.arb@gmail.com within 12 hours of delivery for the claim to be processed.

NON-ELIGIBLE EXCHANGE CASES

Unfortunately, we cannot process exchanges in the following situations:

• Exchange request made after the allowed time period
• Product damaged due to use, washing, or mishandling
• Any signs of tampering
• Missing original packaging, tags, labels, accessories, or freebies

Please note that we do not offer refunds or money-back guarantees on purchased items.

HOW DO I EXCHANGE MY ITEM?

To exchange an item, please send the product to our warehouse using any courier service convenient for you.
Once we receive the package and verify its condition, your exchange request will be processed.

A delivery charge of PKR 250 will be collected as Cash on Delivery (COD) when the exchanged item is delivered.