CUSTOMER CARE AVAILABILITY

Our customer support team is available daily from
1:00 PM – 9:00 PM

HOW CAN I CONTACT FLEXO SUPPORT?

If you need any help or have questions about your order, you can reach us through:

• Phone: 021 33406008
• Email: flexo.arb@gmail.com
• Instagram DMs: @flexopk
• “Need Help” option available in the website footer

HOW DO I PLACE AN ORDER?

Ordering from our website is quick and easy:

• Browse through our collections and click on a product to view details, images, available sizes, colors, and pricing
• Choose your size and color, then add the item to your cart
• Continue shopping or proceed to checkout from the Shopping Cart
• Enter your shipping details and confirm they are correct
• Select your preferred payment method (Cash on Delivery or Card Payment)
• Click Complete Order to finish your purchase

CAN I TRACK MY ORDER STATUS?

Yes. Once your order is placed, you can track its progress through the Track Order section on our website.
If you checked out as a guest, tracking details will be available in your order confirmation email.

IS IT POSSIBLE TO CANCEL AN ORDER AFTER PLACING IT?

Orders can be canceled only before they are dispatched.
If you wish to cancel, please contact our support team immediately so we can assist you.

WHAT IF I RECEIVE A WRONG OR DAMAGED PRODUCT?

In the rare case that you receive an incorrect or defective item, please email us at flexo.arb@gmail.com with:

• Your order number
• Clear photos of the issue

Our team will review the case and guide you on the next steps.

IS MY PERSONAL DATA SAFE WITH YOU?

Yes. We respect your privacy. Any personal information you share with us is used strictly for order processing and customer communication.
We do not sell, share, or trade your information with third parties unless legally required.

IS ONLINE CARD PAYMENT SECURE?

Absolutely. All card payments are protected with SSL encryption and processed through secure payment gateways.
Visa and Mastercard transactions are verified for safety before approval.

WHERE CAN I CHECK THE SIZE GUIDE?

Each product page includes a Size Guide to help you choose the right fit.
If you still need assistance, feel free to contact us on WhatsApp at 0331-3102451.

WILL THE PRODUCT LOOK EXACTLY LIKE THE PICTURES?

We aim to represent our products as accurately as possible. However, slight color variations may occur due to screen settings, lighting, and device differences.